Wrong language after smartphone was off

Sometimes it happens that after I turn my phone off and on the other day I won't have my languages anymore. I typically write in German with English as a second language and the keyboard size on max. If I turn my phone off and on sometimes the only language set is English and the keyboard size is standard so I think Fleksy is resetted. After a bit of time it changes back. I don't understand what really happens.

0

Comments

5 comments
  • Hi Samuel,

    Do you use Fleksy on more than 1 device with the same login email? If so, the settings will save from your last used device and appear on your current device. If you switched languages or use different sized keyboards it will be reflected. Does this describe your situation?

    0
    Comment actions Permalink
  • Hi, I also have the same problem. I only have one device set up with Fleksy. When I turn off or restart my phone Fleksy resets the language to American QWERTY. My normal settings, however, are British DVORAK. I have used these settings for as long as I've been using Fleksy. This has only been a problem with my new phone (P30 Pro) and wasn't a problem with my old phone(s) (Galaxy S8+, Galaxy S6). It's probably worth noting that I didn't have account syncing set up on either of my old phones until I got the current one and wanted to transfer coins etc.

    0
    Comment actions Permalink
  • Oh, I forgot to mention that when this happens I am unable to change the language settings, or rather it doesn't matter what I set them to the keyboard remains American QWERTY

    0
    Comment actions Permalink
  • Hi Phil, we are very sorry to hear that you are experiencing problems with the language set up.  Do you happen to have any custom DPI's, ROMs or Launchers on your new device? 

     

    So your keyboard is permanently stuck in American English QWERTY? Or are you able to change it ever? 

    Please try signing out, downloading British English Dvorak and then signing back in. Let us know if this helps.

    0
    Comment actions Permalink
  • Hi, I have no custom rom/launcher or anything installed and the phone is not rooted or anything like that.

    When the phone restarts it gets stuck in American QWERTY and I am unable to change it.

    Prior to replying I have already tried the following:

    Signing out and back in
    Uninstalling the language and reinstalling
    Changing the keyboard type (to British QWERTY/AZERTY etc.)

    The only thing that makes it work again is uninstalling and the reinstalling Fleksy.

    The weirdest part is that I do not even have American installed. I know it is the default language but the first thing I do when reinstalling / installing is to download the UK language pack and remove the American one!

    0
    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you were looking for?

New post